Last updated: February 13, 2026
Through your use of the Services, you may provide us with the following information:
Account information.
This includes your name, surname, email address, password, and unique identifiers such as country, timezone, and the type and ID of the device from which the account operates. If you choose to log in using another service, such as Google or Apple, we receive information about the service you used to log in and, depending on your chosen account settings, details about you, including your name, email address, or unique user identifiers.
Profile information.
We ask you to provide your birth date, pronouns, and, on a voluntary basis, your work status when you create an account for the Apps.
Messages and content.
This includes the messages you send and receive through the Apps, such as facts you may provide about yourself or your life, as well as any photos, videos, and voice or text messages you submit.
Interests and preferences.
You may select conversation preferences, such as topics you would like to discuss, and communication preferences, such as the times of day you like to use the Apps. We also learn about your interests and preferences over time through your use of the Services to personalize conversations and features.
Payments, transactions, and rewards.
When you make purchases through the Services, our third-party payment processors collect your payment information. We maintain records of your purchases, selected features, and rewards earned or used.
You must not share, transmit, or otherwise provide personal data of third parties through the Services. You must also not share or provide special categories of personal data through the Services, including data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data used to uniquely identify a natural person, data concerning health, or data concerning a natural person’s sex life or sexual orientation.
If you disclose personal data of third parties through the Services, you are solely responsible for ensuring that such individuals receive appropriate notice of this Privacy Policy and any applicable data processing activities. If you disclose special categories of personal data relating to yourself or third parties, this must be immediately notified to us.
When you use our Services, we collect the following personal data about you, your device, your network, and your interactions with the Services:
Device and network data.
This includes your device’s operating system, manufacturer and model, browser type, IP address, device and cookie identifiers, language settings, mobile carrier, and general location information such as city, state, or geographic area.
Usage data.
This includes information about how you interact with the Services, including features used, links or buttons clicked, and pages visited.
Face and head movement data.
This includes data collected by on-device frameworks that facilitate direct device-to-application communication to support augmented reality experiences and selfie filters. This processing captures transient motion vectors and spatial positioning data rather than biometric identifiers or templates.
The system tracks dynamic movement patterns and real-time head orientation without extracting, analyzing, or storing facial geometry, facial recognition templates, or other biometric identifiers as defined under applicable privacy laws. None of this data leaves the user’s device or is persistently stored by us. We do not share face or head movement data with any third parties.
We use cookies, web beacons (such as pixel tags), and local storage technologies (such as HTML5) to collect some of this information. For more details on how we use these technologies and the legal bases for doing so, please visit our Cookie Policy.
If you consent to marketing and profiling cookies through the cookie banner, our advertising partners may use similar technologies to collect limited information about your device and interactions with the Services, such as pages visited, links clicked, IP address, advertising ID, and browser type. They will never have access to your conversations with your ChatFam AI Family members or to any photos, messages, or other content you submit through the Apps.
We process your personal data in order to operate, administer, and provide the ChatFam Services. This includes providing and maintaining the content and functionality of the Services, carrying out obligations arising from our contract with you, creating and managing your account and profile, facilitating payments and transactions for premium features, managing rewards, responding to your inquiries or feedback, troubleshooting issues, managing our relationship with you, sending administrative communications related to the Services, and verifying the age of registered users. This processing is necessary to perform our contractual obligations to you and may involve account information, profile information, messages and content, interests and preferences, payment and transaction data, device and network data, and usage data.
We also process personal data to provide the core personalized functionality of the Apps. This includes allowing you to personalize your profile, interests, and interactions with your ChatFam AI Family members, enabling individualized and safe conversations, allowing your AI Family members to learn from your interactions to improve conversational quality, and syncing your ChatFam history across devices. This processing is necessary to perform our contractual obligations to provide personalized features and may involve account information, profile information, messages and content, interests and preferences, payment and transaction data, device and network data, and usage data.
We process personal data to protect the Services and to perform corporate operations. This includes preventing fraud, criminal activity, and misuse of the Services; ensuring the security, integrity, and availability of our IT systems, architecture, and networks; conducting testing, maintenance, support, and hosting activities; and carrying out activities related to corporate transactions such as asset transfers, mergers, acquisitions, reorganizations, or similar operations. This processing is necessary to pursue our legitimate interests, balanced with your rights and interests, and may involve account information, profile information, messages and content, payment and transaction data, device and network data, and usage data.
We process personal data to analyze trends in the use of the Services and to improve performance and safety. This includes aggregating, anonymizing, and deidentifying personal information, analyzing how the Services are used and how effective they are, improving existing features, developing new features, and informing business and marketing strategies. This may also include collecting and immediately anonymizing limited user feedback and small portions of messages and content to train proprietary safety systems, enhance AI Family behavior, prevent inappropriate outputs, and ensure compliance with internal safety standards. Anonymized data is used solely for internal purposes and is not used to train third-party large language models or external AI systems. This processing is based on our legitimate interests and may involve account information, profile information, messages and content, interests and preferences, payment and transaction data, device and network data, and usage data.
We may process personal data for marketing and advertising purposes, such as sending you emails about features, updates, surveys, or other information related to the Services that we believe may be of interest to you. This processing is based on your consent and may involve account information, device and network data, and usage data.
We process personal data to enforce our agreements and to defend against legal claims or disputes. This includes enforcing and complying with our terms and policies, protecting our rights and the rights of others, safeguarding privacy, safety, and property, ensuring the integrity of the Services, recovering payments owed to us, and responding to or defending against legal claims or disputes. This processing is necessary to pursue our legitimate interests and may involve account information, profile information, messages and content, interests and preferences, payment and transaction data, device and network data, and usage data.
Finally, we process personal data to comply with legal obligations. This includes keeping records of transactions and complying with applicable laws, regulations, legal processes, and requests from competent authorities. This processing is necessary to comply with legal obligations and may involve account information, profile information, messages and content, interests and preferences, payment and transaction data, device and network data, and usage data.
No Professional Advice
The Services and interactions with ChatFam AI Family members are provided for informational, conversational, and entertainment purposes only. ChatFam AI Family members do not provide medical, mental health, psychological, legal, financial, or other professional advice, diagnosis, or treatment. ChatFam does not guarantee the accuracy, completeness, or usefulness of any information generated through the Services. You should not rely on the Services or any AI Family interactions as a substitute for professional advice from a qualified provider. If you are experiencing distress or require professional assistance, you should seek help from a licensed professional or emergency services immediately.
User Responsibility and Reliance
You acknowledge and agree that you are solely responsible for your use of the Services and for any decisions or actions you take based on interactions with ChatFam AI Family members. ChatFam is not responsible for any outcomes resulting from your reliance on information or responses generated through the Services.
Assumption of Risk and Release of Liability
By accessing or using the Services, you expressly acknowledge and agree that your use of ChatFam and your interactions with ChatFam AI Family members are voluntary and undertaken entirely at your own risk. You assume full responsibility for any decisions, actions, or outcomes resulting from your use of the Services or reliance on any content, responses, or interactions generated through the Services.
To the fullest extent permitted by applicable law, you agree that ChatFam, its officers, directors, employees, contractors, affiliates, and partners shall not be liable for any claims, damages, losses, injuries, death, or liabilities of any kind arising out of or related to your use of the Services, including but not limited to emotional distress, personal injury, reliance-based claims, or third-party actions.
You further agree to release, waive, and discharge ChatFam from any and all claims, demands, causes of action, or legal proceedings, whether known or unknown, arising out of or connected with your use of the Services, except to the extent such liability cannot be excluded under applicable law.
Limitation of Liability
To the maximum extent permitted by applicable law, ChatFam shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including but not limited to loss of data, emotional distress, loss of profits, or personal injury arising out of or relating to your use of or inability to use the Services, even if ChatFam has been advised of the possibility of such damages.
No Warranty
The Services are provided on an “as is” and “as available” basis. ChatFam makes no warranties, express or implied, regarding the operation, availability, accuracy, or reliability of the Services or any content generated through the Services.
The Services allow you to input information that may be considered sensitive and subject to special protections under applicable laws. During your conversations with your ChatFam AI Family members, you may choose to provide information relating to religious or philosophical beliefs, sexual orientation, political views, health, racial or ethnic origin, or trade union membership.
By voluntarily providing information that falls within special categories of personal data, you consent to our processing of such data solely for the purposes described in this Privacy Policy. You may withdraw your consent at any time in accordance with Section 7 below. In all cases, we will not use sensitive information or the content of your conversations with your ChatFam AI Family members for marketing or advertising purposes or for any processing based on our legitimate interests.
We share personal data with trusted companies and individuals that provide services on our behalf or help us operate the Services or our business, such as hosting, information technology, customer support, email delivery, and website analytics providers.
In certain circumstances, we use third-party artificial intelligence models to enhance conversational capabilities and service functionality. These AI models operate exclusively within our controlled infrastructure and environments. Third-party model providers do not receive, access, or process your personal data or conversation content.
We may also share limited information with marketing service providers to deliver communications on our behalf, such as sharing your email address to send marketing emails. These providers are contractually required to use your information only for the purposes specified by us and not for any other purpose. We do not share the content of your conversations for marketing or advertising purposes.
We may share information with application store providers and payment processors as necessary to manage payments, subscriptions, refunds, chargebacks, and user-initiated disputes.
We may share information with professional advisors, including lawyers, auditors, bankers, and insurers, where necessary in connection with the professional services they provide to us.
We may share limited information about visitors to our Website, such as pages visited, links clicked, IP address, advertising identifiers, and browser type, with advertising partners for interest-based advertising and marketing purposes, where we have a lawful basis to do so. We will never share the content of your conversations with your ChatFam AI Family members, nor any photos or other content you submit through the Apps, with advertising partners.
We may disclose information to law enforcement agencies, government authorities, or other institutions when we believe in good faith that such disclosure is necessary to comply with legal obligations or to protect our rights, users, or the public.
We may share information with acquirers and other relevant participants in business transactions or negotiations involving a merger, acquisition, reorganization, sale, or other transfer of all or part of ChatFam’s business, assets, or equity interests, including in connection with bankruptcy or similar proceedings.
We use a variety of industry-standard security technologies and procedures designed to protect your personal data from unauthorized access, use, or disclosure.
Your account is protected by a password that you select. You are responsible for maintaining the confidentiality of your login credentials and for preventing unauthorized access to your account by choosing a strong password, keeping it secure, and limiting access to your devices and browsers.
All data transmitted through the Services is encrypted in transit using Secure Socket Layer (SSL) technology. Stored data is maintained on secure servers and protected by layered security measures, including firewalls, role-based access controls, and authentication requirements.
While we take reasonable commercial measures to protect your information, no system or method of transmission can be guaranteed to be completely secure. In the event of a security incident involving accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to personal data, we will notify affected users as required by applicable law.
ChatFam operates globally, and the Services are available to users worldwide. Your personal data is processed and stored primarily in the United States, where ChatFam is incorporated and operates, and may also be processed in other countries where our service providers are located.
By accessing or using the Services, you acknowledge and consent to the processing and storage of your personal data in the United States and other jurisdictions, which may have data protection laws that differ from those in your country of residence.
We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, and reporting requirements.
For purposes based on the performance of our contract with you, profile information, messages and content, and interests and preferences are retained for up to 60 days after termination of the account. Account information, financial records, and certain automatically collected data may be retained for a minimum period of 10 years after termination where required by law.
For purposes based on your consent, we process your personal data until you withdraw your consent, unless another lawful basis permits continued processing.
For purposes based on legal obligations, we retain personal data for the period required by applicable law, which may be up to 10 years.
For purposes based on our legitimate interests, personal data collected to analyze trends in the use of the Services is retained only for the minimum period necessary to complete such analysis and anonymization and is deleted within one year. Other personal data processed for legitimate interests may be retained for the duration of the relationship and longer if required to resolve disputes or enforce rights.
You may opt out of marketing communications at any time by following the unsubscribe instructions in our emails or by contacting us directly. You may request access to, correction of, deletion of, or portability of your personal data, withdraw consent, object to processing, or request restrictions on processing, subject to applicable law.
In some instances, your choices may be limited, such as where fulfilling your request would impair the rights of others, our ability to provide a service you have requested, or our ability to comply with our legal obligations and enforce our legal rights. If you are not satisfied with how we address your request, you may submit a complaint by contacting us as provided in Section 11 below. Depending on your location, you may also have rights under applicable local data protection laws.
You may request the deletion of your personal data. In accordance with applicable data protection laws and our obligations relating to integrity and confidentiality, deletion requests can be submitted by contacting us at contact@hit2b.com.
The Services are not intended for individuals under the age of 18. If we become aware that a person under the age of 18 is using the Services, we will take steps to block access and delete the associated account. If you believe that a minor under the age of 18 has provided personal information to us through the Services, please contact us, and we will take reasonable steps to remove such information from our systems in accordance with applicable law.
Our Services and business may evolve over time. As a result, we may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. We reserve the right to modify this Privacy Policy at any time. Where required by law, we will provide advance notice of material changes. We encourage you to review this Privacy Policy periodically to stay informed about our privacy practices. This Privacy Policy is effective as of the date indicated above.
This Privacy Policy and any disputes arising out of or relating to it or the Services shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to conflict-of-law principles. You agree that any legal action or proceeding shall be brought exclusively in the state or federal courts located in Delaware.
If you have any questions about this Privacy Policy or our privacy practices, or if you would like to exercise your rights, please contact us at contact@hit2b.com.