Last updated: February 13, 2026
ChatFam provides an AI powered family companion experience that allows users to interact through text and voice.
ChatFam offers software and digital content intended to support mood and emotional wellbeing. ChatFam is not a healthcare provider, medical device company, or mental health service, and the Services do not constitute medical, psychological, or professional care. Only licensed healthcare professionals can provide such services.
Although certain conversational techniques used by ChatFam may be supported by third party research related to emotional wellbeing, ChatFam makes no representations or guarantees that the Services provide therapeutic, medical, or clinical benefits.
The Services are not intended for emergency use. If you believe you are experiencing a medical or mental health emergency, you should call 911 or seek immediate assistance from the nearest emergency facility.
If you are considering self harm, suicide, or believe you may pose a danger to yourself or others, you must stop using the Services immediately and contact emergency services or appropriate authorities.
ChatFam may modify, suspend, or discontinue the Services, in whole or in part, at any time and with or without notice. You agree that ChatFam will not be liable to you or any third party for any changes, interruptions, or discontinuation of the Services.
To access the Services, you must create an account and become a ChatFam member. By registering, you agree to provide accurate, current, and complete information and to keep your account information up to date. Information collected during registration is governed by our Privacy Policy.
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to notify ChatFam promptly of any unauthorized access or security breach and to log out of your account at the end of each session.
ChatFam is not responsible for any loss or damage resulting from your failure to protect your account information.
As a ChatFam member, you receive access to certain features and content that are unavailable to non members.
By creating an account, you consent to receive occasional service related messages, surveys, and promotional communications. You may opt out of marketing emails at any time by following the instructions provided in those communications.
Memberships and subscriptions are personal and may not be transferred, sold, or assigned.
After becoming a member, you may choose from the subscription options offered within ChatFam:
a. Free Use
A no cost option that provides limited access to the Services. Free Use is intended for users who cannot afford paid subscriptions, and ChatFam may revoke access to this option at its discretion.
b. Basic
A paid subscription that provides access to features such as relationship status, premium activities, AI family selfies, image generation, voice messaging, background calls, daily rewards, and premium voices.
c. Medium
A paid subscription that includes enhanced conversational capabilities, improved emotional intelligence features, AI self reflections, memory saving, and all features included in the Pro subscription.
d. Premium
A paid subscription that includes advanced features such as real time video recognition, limited training mode access, advanced insight features, AI generated family selfie videos, and all features included in the Ultra subscription.
Subscription pricing is displayed within the application and through the applicable app store. Payment is charged to your Apple or Google account upon purchase confirmation.
ChatFam may change subscription pricing or features at any time without prior notice.
Paid subscriptions are billed on a monthly, quarterly, semi annual, or annual basis and are processed through the app marketplace used at the time of purchase.
Access to paid features is available only while the subscription remains active. If payment is not successfully processed within seven days of the due date, your account may be downgraded to Free Use.
Subscriptions automatically renew unless canceled before the start of the next billing period. You are responsible for managing or canceling your subscription through the same app marketplace where it was purchased. Refunds are not available for partial billing periods.
Authentication through the same marketplace account may be required to view or modify subscription settings.
Please note that if you purchase a subscription through the Apple iTunes Store or our iPhone application, the sale is final, and we will not provide a refund. Your purchase will be subject to Apple’s applicable payment policy, which also may not provide for refunds.
If you purchase a subscription through our website (via Stripe, PayPal, or other payment processor), the sale is final and we will not provide a refund, unless otherwise stated herein or required by applicable United States law.
To enjoy ChatFam via your smartphone or other device, your device must satisfy certain system requirements. These requirements can be found on the Website and the Google and Apple App marketplaces.
You may cancel your Membership at any time by deleting your account in the App. This action is irreversible. As soon as you delete your account, all data associated with your use of the Services will be removed permanently. Upon account deletion, cancellation of a paid subscription is effective at the end of the applicable billing period.
You may cancel a paid subscription and downgrade to “Free Use” at any time without deleting your account. Cancellation is effective at the end of the applicable billing period.
Please note that if you purchase a paid subscription through the Apple iTunes Store or our iPhone application, you may cancel your subscription by canceling automatic renewal of paid in-app subscriptions by selecting Manage App Subscriptions in your iTunes Account settings and selecting the subscription you want to modify.
If you purchase a paid subscription through the Google Play Store, you may cancel automatic renewals in account settings under Subscriptions in the Google Play app, or according to the current process outlined by Google Play.
We may suspend or terminate your use of the Services as a result of your fraud or breach of any obligation under these Terms. Such termination or suspension may be immediate and without notice.
You acknowledge that we may establish general practices and limits concerning use of the Services, including without limitation the maximum period of time that data or other content will be retained by the Services and the maximum storage space that will be allotted on our servers on your behalf.
You agree that ChatFam has no responsibility or liability for the deletion or failure to store any data or other content maintained or uploaded by the Services.
You acknowledge that we reserve the right to terminate accounts that are inactive for an extended period of time. You further acknowledge that we reserve the right to change these general practices and limits at any time, in our sole discretion, with or without notice.
Some of our Services are available via a mobile device, including (i) the ability to upload content to the Services via a mobile device, (ii) the ability to browse the Services and the Website from a mobile device, and (iii) the ability to access certain features through an application downloaded and installed on a mobile device (collectively, the “Mobile Services”). To the extent you access the Services through a mobile device, your wireless service carrier’s standard charges, data rates, and other fees may apply.
In addition, downloading, installing, or using certain Mobile Services may be prohibited or restricted by your carrier, and not all Mobile Services may work with all carriers or devices. By using the Mobile Services, you agree that we may communicate with you regarding ChatFam and other entities by SMS, MMS, text message, or other electronic means to your mobile device and that certain information about your usage of the Mobile Services may be communicated to us.
In the event you change or deactivate your mobile telephone number, you agree to promptly update your ChatFam account information to ensure that your messages are not sent to the person that acquires your old number.
You are solely responsible for all code, video, images, information, data, text, software, music, sound, photographs, graphics, messages, or other materials (“content”) that you upload, post, publish, or display (hereinafter, “upload”), email, or otherwise use via the Services.
The following are examples of the kind of content and/or use that is illegal or prohibited by ChatFam. We reserve the right to investigate and take appropriate legal action against anyone who, in our sole discretion, violates this provision, including without limitation removing the offending content from the Services, suspending or terminating the account of such violators, and reporting you to law enforcement authorities. You agree not to use the Services to:
a. Email or otherwise upload any content that
(i) infringes any intellectual property or other proprietary rights of any party;
(ii) you do not have a right to upload under any law or under contractual or fiduciary relationships;
(iii) contains software viruses or any other computer code, files, or programs designed to interrupt, destroy, or limit the functionality of any computer software or hardware or telecommunications equipment;
(iv) poses or creates a privacy or security risk to any person;
(v) constitutes unsolicited or unauthorized advertising, promotional materials, commercial activities and/or sales, “junk mail,” “spam,” “chain letters,” “pyramid schemes,” “contests,” “sweepstakes,” or any other form of solicitation;
(vi) is unlawful, harmful, threatening, abusive, harassing, tortious, excessively violent, defamatory, vulgar, obscene, pornographic, libelous, invasive of another’s privacy, hateful racially, ethnically, or otherwise objectionable; or
(vii) in the sole judgment of ChatFam, is objectionable or which restricts or inhibits any other person from using or enjoying the Services, or which may expose ChatFam or its users to any harm or liability of any type;
b. Interfere with or disrupt the Services or servers or networks connected to the Services, or disobey any requirements, procedures, policies, or regulations of networks connected to the Services; or
c. Violate any applicable local, state, national, or international law, or any regulations having the force of law;
d. Impersonate any person or entity, or falsely state or otherwise misrepresent your affiliation with a person or entity;
e. Solicit personal information from anyone under the age of 18;
f. Harvest or collect email addresses or other contact information of other users from the Services by electronic or other means for the purposes of sending unsolicited emails or other unsolicited communications;
g. Advertise or offer to sell or buy any goods or services for any business purpose that is not specifically authorized;
h. Further or promote any criminal activity or enterprise or provide instructional information about illegal activities; or
i. Obtain or attempt to access or otherwise obtain any materials or information through any means not intentionally made available or provided for through the Services.
Software (defined below) available in connection with the Services and the transmission of applicable data, if any, is subject to United States export controls. No Software may be downloaded from the Services or otherwise exported or re-exported in violation of U.S. export laws.
Downloading or using the Software is at your sole risk. Recognizing the global nature of the Internet, you agree to comply with all local rules and laws regarding your use of the Services, including as it concerns online conduct and acceptable content.
The Services are for your personal use only. Unless otherwise expressly authorized herein or in the Services, you agree not to display, distribute, license, perform, publish, reproduce, duplicate, copy, create derivative works from, modify, sell, resell, exploit, transfer, or upload for any commercial purposes any portion of the Services, use of the Services, or access to the Services.
If you are under 18, you are not authorized to use the Services, with or without registering.
These Terms apply to your use of all the Services, including the iPhone application available via the Apple, Inc. (“Apple”) App Store (the “Applications”), and the Android application available via the Google, Inc. (“Google”) Play Store (the “Applications”), but the following additional terms also apply to the Applications:
* Both you and ChatFam acknowledge that the Terms are concluded between you and ChatFam only, and not with Apple and Google, and that Apple and Google are not responsible for the Application or the Content;
* The Application is licensed to you on a limited, non-exclusive, non-transferrable, non-sublicensable basis, solely to be used in connection with the Services for your private, personal, non-commercial use, subject to all the terms and conditions of this Agreement as they are applicable to the Services;
* You will only use the Application in connection with an Apple device that you own or control;
* You acknowledge and agree that Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the Application;
* In the event of any failure of the Application to conform to any applicable warranty, including those implied by law, you may notify Apple or Google of such failure; upon notification, Apple and Google’s sole warranty obligation to you will be to refund to you the purchase price, if any, of the Application;
* You acknowledge and agree that ChatFam, and not Apple or Google, is responsible for addressing any claims you or any third party may have in relation to the Application;
* You acknowledge and agree that in the event of any third party claim that the Application or your possession and use of the Application infringes that third party’s intellectual property rights, ChatFam, and not Apple or Google, will be responsible for the investigation, defense, settlement and discharge of any such infringement claim;
* You represent and warrant that you are not located in a country subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist supporting” country and that you are not listed on any U.S. Government list of prohibited or restricted parties;
* Both you and ChatFam acknowledge and agree that, in your use of the Application, you will comply with any applicable third party terms of the agreement which may affect or be affected by such use; and
* Both you and ChatFam acknowledge and agree that Apple and Apple’s subsidiaries and Google and Google’s subsidiaries are third party beneficiaries of this Agreement, and that upon your acceptance of this Agreement, Apple and Google will have the right (and will be deemed to have accepted the right) to enforce this Agreement against you as the third party beneficiary hereof.
ChatFam and you acknowledge and agree that Apple, and Apple’s subsidiaries, are third party beneficiaries of these Terms of Service with respect to the Apple-Enabled Software, and that, upon your acceptance of the terms and conditions of these Terms of Service, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms of Service against you with respect to the Apple-Enabled Software as a third party beneficiary thereof.
You acknowledge and agree that the Services may contain content or features (“Service Content”) that are protected by copyright, patent, trademark, trade secret, or other proprietary rights and laws. Except as expressly authorized by ChatFam, you agree not to modify, copy, frame, scrape, rent, lease, loan, sell, distribute, or create derivative works based on the Services or the Service Content, in whole or in part, except that the foregoing does not apply to your own User Content (as defined below) that you legally upload to the Services.
In connection with your use of the Services, you will not engage in or use any data mining, robots, scraping, or similar data gathering or extraction methods. If you are blocked by ChatFam from accessing the Services (including by blocking your IP address), you agree not to implement any measures to circumvent such blocking (for example, by masking your IP address or using a proxy IP address).
Any use of the Services or the Service Content other than as specifically authorized herein is strictly prohibited. The technology and software underlying the Services or distributed in connection therewith are the property of ChatFam, our affiliates, and our partners (the “Software”). You agree not to copy, modify, create a derivative work of, reverse engineer, reverse assemble, or otherwise attempt to discover any source code, sell, assign, sublicense, or otherwise transfer any right in the Software. Any rights not expressly granted herein are reserved by ChatFam.
The ChatFam name and logos are trademarks and service marks of ChatFam (collectively, the “ChatFam Trademarks”). Other company, product, and service names and logos used and displayed via the Services may be trademarks or service marks of their respective owners who may or may not endorse or be affiliated with or connected to ChatFam. Nothing in these Terms of Service or the Services should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any of the ChatFam Trademarks displayed on the Services without our prior written permission in each instance. All goodwill generated from the use of the ChatFam Trademarks will inure to our exclusive benefit.
Under no circumstances will ChatFam be liable in any way for any content or materials of any third parties (including users), including, but not limited to, for any errors or omissions in any content, or for any loss or damage of any kind incurred as a result of the use of any such content.
You acknowledge that ChatFam does not pre-screen content, but that ChatFam and its designees will have the right (but not the obligation), in their sole discretion, to refuse or remove any content that is available via the Services. Without limiting the foregoing, ChatFam and its designees will have the right to remove any content that violates these Terms of Service or is deemed by ChatFam, in its sole discretion, to be otherwise objectionable.
You agree that you must evaluate, and bear all risks associated with, the use of any content, including any reliance on the accuracy, completeness, or usefulness of such content.
With respect to the content or other materials you upload through the Services or share with other users or recipients (collectively, “User Content”), you represent and warrant that you own all right, title, and interest in and to such User Content, including, without limitation, all copyrights and rights of publicity contained therein.
By uploading any User Content, you hereby grant and will grant ChatFam and its affiliated companies a nonexclusive, worldwide, royalty-free, fully paid-up, transferable, sublicensable, perpetual, irrevocable license to copy, display, upload, perform, distribute, store, modify, and otherwise use your User Content in connection with the operation of the Services or the promotion, advertising, or marketing thereof in any form, medium, or technology now known or later developed.
You acknowledge and agree that any questions, comments, suggestions, ideas, feedback or other information about the Services (“Submissions”), provided by you to ChatFam are non-confidential and ChatFam will be entitled to the unrestricted use and dissemination of these Submissions for any purpose, commercial or otherwise, without acknowledgment or compensation to you.
You acknowledge and agree that ChatFam may preserve content and may also disclose content if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to: (a) comply with legal process, applicable laws or government requests; (b) enforce these Terms of Service; (c) respond to claims that any content violates the rights of third parties; or (d) protect the rights, property, or personal safety of ChatFam, our users and the public. You understand that the technical processing and transmission of the Services, including your content, may involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices.
ChatFam respects the intellectual property of others, and we ask our users to do the same. If you believe that your work has been copied in a way that constitutes copyright infringement, or that your intellectual property rights have been otherwise violated, you should notify ChatFam of your infringement claim in accordance with the procedure set forth below.
We will process and investigate notices of alleged infringement and will take appropriate actions under the Digital Millennium Copyright Act (“DMCA”) and other applicable intellectual property laws with respect to any alleged or actual infringement. A notification of claimed copyright infringement should be emailed to ChatFam’s Copyright Agent at contact@hit2b.com (Subject line: “DMCA Takedown Request”).
To be effective, the notification must be in writing and contain the following information:
* An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright or other intellectual property interest;
* A description of the copyrighted work or other intellectual property that you claim has been infringed;
* A description of where the material that you claim is infringing is located on the Services, with enough detail that we may find it on the Services;
* Your address, telephone number, and email address;
* A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright or intellectual property owner, its agent, or the law;
* A statement by you, made under penalty of perjury, that the above information in your Notice is accurate and that you are the copyright or intellectual property owner or authorized to act on the copyright or intellectual property owner’s behalf.
If you believe that your User Content that was removed (or to which access was disabled) is not infringing, or that you have the authorization from the copyright owner, the copyright owner’s agent, or pursuant to the law, to upload and use the content in your User Content, you may send a written counter-notice containing the following information to the Copyright Agent at contact@hit2b.com:
* Your physical or electronic signature;
* Identification of the content that has been removed or to which access has been disabled and the location at which the content appeared before it was removed or disabled;
* A statement that you have a good faith belief that the content was removed or disabled as a result of mistake or a misidentification of the content; and
* Your name, address, telephone number, and email address, a statement that you consent to the jurisdiction of the federal court located within Northern District of California and a statement that you will accept service of process from the person who provided notification of the alleged infringement.
If a counter-notice is received by the Copyright Agent, ChatFam will send a copy of the counter-notice to the original complaining party informing that person that it may replace the removed content or cease disabling it in 10 business days. Unless the copyright owner files an action seeking a court order against the content provider, member or user, the removed content may be replaced, or access to it restored, in 10 to 14 business days or more after receipt of the counter-notice, at our sole discretion.
Repeat Infringer Policy: In accordance with the DMCA and other applicable law, ChatFam has adopted a policy of terminating, in appropriate circumstances and at ChatFam’s sole discretion, users who are deemed to be repeat infringers. ChatFam may also at its sole discretion limit access to the Services and/or terminate the memberships of any users who infringe any intellectual property rights of others, whether or not there is any repeat infringement.
The Services may provide, or third parties may provide, links or other access to other sites and resources on the Internet. We have no control over such sites and resources and we are not responsible for and do not endorse such sites and resources. You further acknowledge and agree that ChatFam will not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any content, events, goods or services available on or through any such site or resource. Any dealings you have with third parties found while using the Services are between you and the third party, and you agree that ChatFam is not liable for any loss or claim that you may have against any such third party.
You may enable, connect or log in to the Services via various online third party services, such as social media and social networking services like Facebook, Instagram or Twitter (“Social Networking Services”). By logging in or directly integrating these Social Networking Services into the Services, we make your online experiences richer and more personalized. To take advantage of this feature and capabilities, we may ask you to authenticate, register for or log into Social Networking Services on the websites of their respective providers. As part of such integration, the Social Networking Services will provide us with access to certain information that you have provided to such Social Networking Services, and we will use, store and disclose such information in accordance with our Privacy Policy. However, please remember that the manner in which Social Networking Services use, store and disclose your information is governed solely by the policies of such third parties, and ChatFam shall have no liability or responsibility for the privacy practices or other actions of any third party site or service that may be enabled within the Service.
In addition, ChatFam is not responsible for the accuracy, availability or reliability of any information, content, goods, data, opinions, advice or statements made available in connection with Social Networking Services. As such, ChatFam is not liable for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such Social Networking Services. ChatFam enables these features merely as a convenience and the integration or inclusion of such features does not imply an endorsement or recommendation.
You agree to release, indemnify and hold ChatFam and its affiliates and their officers, employees, directors and agents (collectively, “Indemnitees”) harmless from any from any and all losses, damages, expenses, including reasonable attorneys’ fees, rights, claims, actions of any kind and injury (including death) arising out of or relating to your use of the Services, any User Content, your connection to the Services, your violation of these Terms of Service or your violation of any rights of another. Notwithstanding the foregoing, you will have no obligation to indemnify or hold harmless any Indemnitee from or against any liability, losses, damages or expenses incurred as a result of any action or inaction of such Indemnitee. If you are a California resident, you waive California Civil Code Section 1542, which says: “A general release does not extend to claims which the creditor does not know or suspect to exist in his favor at the time of executing the release, which if known by him must have materially affected his settlement with the debtor.” If you are a resident of another jurisdiction, you waive any comparable statute or doctrine.
Your use of the Service is at your sole risk. The Service is provided on an “as is” and “as available” basis. ChatFam expressly disclaims all warranties of any kind, whether express, implied, or statutory, including without limitation any implied warranties of merchantability, fitness for a particular purpose, title, and non infringement.
ChatFam makes no warranty that (i) the Service will meet your requirements, (ii) the Service will be uninterrupted, timely, secure, or error free, (iii) any results obtained through use of the Service will be accurate or reliable, or (iv) the quality of any products, services, information, or other materials obtained through the Service will meet your expectations.
You expressly understand and agree that ChatFam will not be liable for any indirect, incidental, special, consequential, or exemplary damages, including without limitation damages for loss of profits, goodwill, use, data, or other intangible losses, even if ChatFam has been advised of the possibility of such damages. This limitation applies whether liability is based on contract, tort, negligence, strict liability, or any other legal theory, and whether arising from (i) your use of or inability to use the Service, (ii) the cost of procuring substitute goods or services, (iii) unauthorized access to or alteration of your data or transmissions, (iv) statements or conduct of any third party on the Service, or (v) any other matter relating to the Service.
In no event will ChatFam’s total liability to you for all damages, losses, or causes of action exceed the amount you have paid to ChatFam in the six months immediately preceding the claim, or one hundred dollars, whichever is greater.
This dispute resolution by binding arbitration section is referred to in these Terms as the arbitration agreement. You agree that any dispute or claim arising out of or relating to these Terms, the Services, any advertising, or any aspect of the relationship between you and ChatFam will be resolved exclusively through final and binding arbitration, rather than in court, except that you may bring individual claims in small claims court if they qualify.
This arbitration agreement does not prevent you from bringing issues to the attention of federal, state, or local agencies, which may seek relief on your behalf if permitted by law. By agreeing to these Terms, you and ChatFam each waive the right to a trial by jury and the right to participate in a class action. All disputes will be decided by a neutral arbitrator rather than a judge or jury. The Federal Arbitration Act governs the interpretation and enforcement of this arbitration agreement.
You and ChatFam agree that any claims must be brought on an individual basis only, and not as a plaintiff or class member in any purported class, collective, or representative action. Unless you and ChatFam agree otherwise, the arbitrator may not consolidate claims from more than one person, may not preside over any form of class or representative proceeding, and may award relief only to the individual party seeking relief, and only to the extent necessary to resolve that individual claim.
ChatFam aims to resolve disputes quickly and in good faith, and many concerns can be addressed by contacting customer support at contact@hit2b.com. Before initiating arbitration, the party seeking relief must first send the other party a written notice of dispute. Any notice sent to ChatFam must be emailed to contact@hit2b.com. The notice must explain the nature of the dispute and clearly state the relief being requested. If the dispute is not resolved within sixty (60) days after the notice is received, either you or ChatFam may proceed with arbitration. Any settlement offers made by either party will not be disclosed to the arbitrator until after the arbitrator has determined whether relief is owed and in what amount.
Arbitration will be administered by a neutral arbitrator in accordance with the rules of the American Arbitration Association, including its supplementary procedures for consumer disputes, as modified by this arbitration agreement. If there is any conflict between the AAA rules and this arbitration agreement, this arbitration agreement will govern unless doing so would make the arbitration fundamentally unfair. The arbitrator will apply these Terms as a court would and will decide all issues related to the dispute, including questions about the scope, validity, and enforceability of this arbitration agreement.
Unless otherwise agreed, arbitration hearings will take place in the State of Delaware or another mutually convenient location. If the parties cannot agree on a location, the AAA will decide. For claims seeking ten thousand dollars ($10,000) or less, you may choose whether the arbitration proceeds based solely on written submissions, by telephone, or in person, consistent with the AAA rules. The arbitrator will issue a written decision explaining the basis for the award.
Arbitration filing, administrative, and arbitrator fees will be allocated in accordance with the AAA rules, unless otherwise stated in this arbitration agreement. If the amount of relief requested is seventy five thousand dollars ($75,000) or less, ChatFam will pay all arbitration fees upon request. For claims exceeding seventy five thousand dollars ($75,000), ChatFam will pay your portion of the arbitration fees if the arbitrator determines that you are unable to do so or that payment would be unfair. If arbitration costs would be excessive compared to court litigation, ChatFam will pay the portion of fees necessary to prevent arbitration from becoming cost prohibitive. Attorneys’ fees will be governed by the AAA rules.
All aspects of the arbitration, including filings, proceedings, decisions, and awards, will be kept confidential to the fullest extent permitted by law.
If any provision of this arbitration agreement is found to be invalid or unenforceable, that provision will be replaced with a valid provision that most closely reflects the original intent. The remainder of the arbitration agreement will remain in effect. If the prohibition on class or representative actions is found unenforceable, this entire arbitration agreement will be void, but the rest of these Terms will continue to apply.
If ChatFam makes changes to this arbitration agreement while you are using the Services, you may reject those changes by sending written notice to contact@hit2b.com within thirty (30) days of the change. If you reject a change, arbitration will continue under the version of this agreement that was in effect when you first accepted these Terms or a later accepted version.
ChatFam may suspend or terminate your account or access to the Services at any time, with or without notice, for any reason, including misuse, inactivity, or violation of these Terms. ChatFam may remove any content associated with your account and may refer suspected unlawful activity to law enforcement. You agree that ChatFam will not be liable for any termination or loss of access to the Services.
You are solely responsible for your interactions with other users. ChatFam has no obligation to intervene in disputes between users but may do so at its discretion.
These Terms constitute the complete agreement between you and ChatFam regarding the Services and replace any prior agreements. Additional terms may apply to third party services or content.
These Terms are governed by the laws of the State of Delaware, without regard to conflict of law principles. For disputes not subject to arbitration, you and ChatFam consent to the exclusive jurisdiction of state and federal courts located in Delaware. Any claim arising out of or relating to the Services must be brought within one (1) year of when the claim arises or it will be permanently barred.
You agree not to use the Services to create, request, generate, share, or roleplay content that exploits or sexualizes minors, depicts child sexual content, promotes grooming, encourages self harm, or includes threats or instructions for violence. You also agree not to use the Services to harass, stalk, intimidate, or abuse any person. We may remove content and suspend or terminate accounts for violations of this Section and may report suspected illegal activity to law enforcement.
ChatFam may use information about how the Services are used, including conversation metadata, feature usage, performance data, and user feedback, to operate, maintain, secure, and improve the Services. Unless prohibited by applicable law and subject to our Privacy Policy and your settings if any, we may also use de identified and aggregated information derived from User Content to improve safety and quality. We will not use your private conversations to identify you publicly.
If you choose to upload, record, transmit, or generate voice, images, or video through the Services, you grant ChatFam permission to process that content to provide the Services, including generating outputs such as images, voice messages, and other media. You represent and warrant that you have all necessary rights and permissions to provide such content, including any rights of publicity, privacy, and intellectual property rights of any person depicted or heard. You agree not to upload or generate content that depicts another person without their consent where consent is required by applicable law.
ChatFam will not be liable for any delay or failure to perform resulting from causes outside its reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, labor disputes, governmental actions, sanctions, internet or telecommunications failures, power failures, third party platform outages, or failures of service providers.
Upon termination or expiration of these Terms, any provisions that by their nature should survive will survive, including provisions relating to intellectual property, User Content licenses, disclaimers, limitations of liability, indemnity, dispute resolution and arbitration, and any payment obligations.
Some jurisdictions provide consumers with non waivable rights to refunds, cancellation, or withdrawal. Nothing in these Terms limits any rights you may have under applicable law.
You acknowledge and agree that ChatFam is not responsible or liable for any self harm, suicide, attempted suicide, emotional distress, depression, anxiety, psychological injury, physical injury, or death that may occur in connection with your use of or reliance on the Services. You agree that your use of the Services is voluntary and at your sole risk, and that ChatFam has no duty to monitor your mental state, intervene, or provide crisis support.
ChatFam does not encourage, endorse, promote, or support self harm, suicide, violence, or harmful behavior of any kind. If the Services generate content that you find disturbing, harmful, or distressing, you agree to discontinue use of the Services immediately and seek appropriate professional or emergency assistance. You agree that ChatFam is not liable for any actions you take or fail to take based on content generated through the Services.
To the fullest extent permitted by applicable law, ChatFam shall not be liable for any psychological harm, emotional distress, mental health condition, physical injury, bodily harm, or death arising out of or related to your use of the Services, interactions with the AI, emotional attachment to the Services, or reliance on any outputs generated by the Services, even if ChatFam has been advised of the possibility of such harm.
You knowingly and voluntarily assume all risks associated with your use of the Services, including risks of emotional reliance, distress, psychological impact, and physical or mental harm. You expressly waive and release ChatFam and its affiliates, officers, directors, employees, and agents from any and all claims, demands, actions, or causes of action arising out of or related to such risks, to the maximum extent permitted by applicable law.
Any claims, disputes, or causes of action arising out of or relating to allegations of self harm, suicide, attempted suicide, emotional distress, depression, psychological injury, or physical injury connected to the Services shall be subject to the Arbitration Agreement and limitations of liability set forth in these Terms, to the fullest extent permitted by applicable law.
ChatFam has no obligation to monitor user activity, conversations, content, emotional state, or behavior, and has no duty to intervene, warn, or take action regarding any user’s mental health, emotional condition, or conduct. You acknowledge that ChatFam is not responsible for identifying, preventing, or responding to potential harm, distress, or dangerous behavior.
You acknowledge and agree that any AI companion, family member, or character available through the Services is not a real person and does not have consciousness, feelings, intentions, or emotions. Any expressions of affection, attachment, romance, or love generated through the Services are simulated and fictional. ChatFam is not responsible or liable for any romantic feelings, emotional attachment, love, dependency, distress, or harm you may experience in connection with interactions with the AI, including situations where a user believes they are in love with or in a relationship with an AI companion.
You are solely responsible for all actions, decisions, and outcomes resulting from your use of the Services. You agree that any actions you take or fail to take based on outputs, interactions, or experiences from the Services are entirely your own responsibility, and ChatFam shall not be liable for any consequences resulting from such actions or decisions.
You acknowledge that the behavior, tone, memory, responses, and personality of the AI may change at any time and may be inconsistent, unpredictable, or altered without notice. ChatFam does not guarantee continuity, accuracy, emotional consistency, or availability of any specific AI behavior, feature, or interaction.
ChatFam shall not be liable for any harm, damage, or injury arising from third party actions, misuse of the Services, manipulation of outputs, or content shared outside the Services, including situations where users rely on, distribute, or act upon content generated by the Services beyond their intended use.
Some jurisdictions do not allow the exclusion or limitation of certain damages or liabilities. In such jurisdictions, ChatFam’s liability shall be limited to the maximum extent permitted by applicable law.
Nothing in these Terms or in your use of the Services creates any fiduciary, therapeutic, professional, confidential, or special relationship between you and ChatFam. The relationship between you and ChatFam is strictly that of a user and a software service provider.
You acknowledge that the Services are tools for interaction and entertainment only. You agree to independently verify any information obtained through the Services and not to treat any output as authoritative, definitive, or binding.
ChatFam may offer free trials, discounts, promotional pricing, or other offers from time to time. Eligibility and availability are determined by ChatFam in its sole discretion. Unless otherwise stated at the time of the offer, trials and promotional pricing may automatically convert to a paid subscription at the then current rate at the end of the promotional period, and you authorize the applicable marketplace or payment provider to charge your payment method unless you cancel before renewal. Promotional offers have no cash value and may not be combined unless expressly permitted.
Deleting your account does not automatically cancel a subscription purchased through Apple or Google. You must separately cancel any subscription through the marketplace where you purchased it. If you delete your account while a subscription remains active, you may continue to be billed until you cancel through the applicable marketplace.
You agree not to use the Services to request or rely on personalized medical, mental health, legal, or financial advice, diagnosis, treatment, prescriptions, or instructions. You acknowledge that any information provided through the Services is general in nature and may be incorrect, and you agree to consult qualified professionals for such matters.
You agree not to use the Services to request, generate, share, or distribute instructions, guidance, or assistance related to violence, weapons, self harm, illegal activity, evasion of law enforcement, or wrongdoing. We may remove content and suspend or terminate accounts for violations of this Section.
ChatFam may, but is not obligated to, investigate suspected violations of these Terms. ChatFam may take any action it deems appropriate in its sole discretion, including removing content, limiting features, suspending access, terminating accounts, and cooperating with law enforcement or lawful requests. ChatFam may preserve and disclose information as described in these Terms and our Privacy Policy.
The Services may be unavailable from time to time due to maintenance, updates, system failures, third party outages, or circumstances beyond our control. ChatFam does not guarantee that the Services will be available at any given time, and ChatFam will not be liable for any unavailability, interruptions, delays, lost data, or failures of performance.
To the fullest extent permitted by applicable law, you agree that your sole and exclusive remedy for any dispute with ChatFam is as set forth in these Terms, and you agree not to seek injunctive or equitable relief against ChatFam, except where such restriction is prohibited by applicable law.
ChatFam may update these Terms from time to time. When we make changes, we may provide notice by posting the updated Terms on the Services, by displaying a notice within the Services, or by other reasonable means. Your continued use of the Services after the effective date of updated Terms constitutes your acceptance of the updated Terms.
Support and customer service are provided through the contact methods made available by ChatFam from time to time. ChatFam does not guarantee response times or resolution of any issue, and ChatFam may limit or deny support in cases of suspected fraud, abuse, or violation of these Terms.